Overview

Our refund and returns policy lasts 3 days. It is apllicable only in case of the item being defective, damaged or if you receive the wrong item, If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 of days. The amount will be credited depend on the payment portal. We will not be responsible for any delay due to Banking or Payment portal procedure.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nawabsecret.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nawabsecret.com and send your item to: Spiceco Foods, 20, Awadh Enclave, K.B Road, Kalyanpur Lucknow-226022.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at info@nawabsecret.com for questions related to refunds and returns.